Unparalleled Fund SafetySegregated Accounts – Corporate funds and client funds are kept in separate bank accounts. All client funds are administered through separate trust accounts. This ensures that client funds are never used for the company’s operating expenses.
Clients funds are administered through our Kiwi Global Ltd.’s trust accounts held with ANZ bank in New Zealand. Our trust accounts are monitored by our legal adviser and are subject to independent audit reviews. This ensures all client funds are safe-guarded against any form of misappropriation or mishandling.
A widely sought-after thinker in the finance industry, Mario has appeared more than 40 times on international media CNBC and Bloomberg, each time giving his market views to an estimated 350 million viewers worldwide. As an accomplished corporate consultant, Mario has been brought in by some of the biggest banks in the world to speak to their traders and clients. Some of his clientele include ICBC – China’s biggest bank, Julius Baer – the third largest Swiss bank and OCBC – ranked by Bloomberg as the world’s strongest bank in 2011 and 2012.
Lightning Speed Execution
With our world-class infrastructure, client trades are executed as fast as 20 milliseconds in Western Europe and 170 milliseconds in South-East Asia. Our data centres are located in prime locations all around the Asia Pacific region to ensure a seamless trading experience. The data centres are then connected to ultra-high speed servers located in London – the world’s largest financial centre. Our Metatrader4 servers are hosted on Equinix LD4, together with tier-one liquidity providers and banks, with network speeds of less than 1 millisecond.
This world-class infrastructure is setup to ensure that all clients receive a trading experience like no other. Lightning speed execution and low latency connection accessible anytime, anywhere.
Tier One Liquidity Providers
We offer our clients direct market access to the largest financial market in the world. Trades are executed with no requotes. This ensures that all our clients are given the best possible price when they want to buy or sell. We work with some of the biggest liquidity providers in the world to ensure that our clients enjoy price stability at competitive rates. We provide liquidity from some of the biggest global banks and ECNs including Credit Suisse, Citibank, Deutsche Bank, FXSpotStream, Hotspot, Barclays and J.P. Morgan.
24-Hours Dedicated Support
All clients are supported with a professional team of dedicated customer relationship managers. We place utmost priority in training our customer relationship managers to provide world-class support to all our clients. We ensure our customer relationship managers are patient, understanding and equipped with the right knowledge and skills to resolve clients’ issues in the shortest possible time. Our team is contactable 24 hours a day, 5 days a week via our online live chat platform. Our support languages include English, Chinese, Bahasa (Indonesia & Malaysia), Thai and Vietnamese.
Negative Balance Protection
In an increasingly volatile market, there may be rare scenarios where clients may face losses exceeding their capital. To protect clients' interests, Fullerton Markets has introduced Negative Balance Protection which allows affected clients to remove any negative balance on their trading accounts.
All clients of Fullerton Markets get to enjoy this safety feature by simply submitting a request in their Fullerton Suite.