[fa icon="plus-square"] Why has Fullerton Markets decided to set up an entity in Saint Vincent?

This is an exciting corporate move for the entire Fullerton group.

There are in fact two entities:

• Fullerton Markets International Limited

• Fullerton Custodian Limited

The reason for setting up both entities is to achieve the following results:

• Greater speed of on-boarding clients

• Stronger governance for clients’ fund safety

Do read our CEO's article on LinkedIn on the future of Forex in Asia, where he goes in detail on some of the advantages of seeking offshore jurisdictions like St Vincent and Seychelles here.

[fa icon="plus-square"] Why has Fullerton Markets decided to transfer all business from Fullerton Markets Limited (FML) to Fullerton Markets International Limited (FMIL)?
This is to allow all clients to enjoy the dual benefits of faster on-boarding and a stronger fund safety proposition.
[fa icon="plus-square"] What will happen to Fullerton Markets Limited (FML)?
FML as an entity will still be kept. We have built up significant brand equity in New Zealand, especially with our past sponsorship of the Hurricanes rugby team. The entity will remain within the Fullerton corporate structure in the event we decide to take the company public on the New Zealand stock exchange in the future.
[fa icon="plus-square"] What is Fullerton Shield?

Fullerton Shield is a triple fund safety protection plan. With Fullerton Shield, all clients will immediately enjoy the following for FREE:

1. Segregated Bank Accounts

2. Independent Custodian Protection with Fullerton Custodian

3. Professional Indemnity and Crime Insurance by Lloyd's Underwriter

[fa icon="plus-square"] Who is Fullerton Custodian (FC)? Who are their clientele?
Fullerton Custodian (FC) is a custodian body, that has its own wide array of clients ranging from individuals to corporations. FC facilitates the preservation and protection of client assets, including its transfer to future generations. FC ensures that client deposits, whether in the form of a fund or brokerage funding deposits, are well protected. For further information please visit www.fullertoncustodian.com
[fa icon="plus-square"] What is the function of Fullerton Custodian (FC)?
Client funds are held in FC, which acts as a separate custodian account. FC is operated under a Custodian Agreement and has regular accounting and legal overview. FC ensures client funds are separated from Fullerton Markets' company profits & loss accounts. The role of FC establishes a distinct segregation of funds, which in turn provides fund safety to Fullerton Markets' clients.
[fa icon="plus-square"] Who owns the Lloyd’s policy?
Fullerton Custodian has the ownership of the Lloyd’s Professional Indemnity & Crime Cover Insurance.
[fa icon="plus-square"] Do you provide tutorial videos on how to use the MT4 platform?
Yes. You may access the MT4 videos via Fullerton Suite upon registration. Please register here.
[fa icon="plus-square"] Can I change the chart time in MT4?
You cannot change the chart time in your MT4 platform. The chart time is configured and standardised in our server. The chart time 00:00 hrs is aligned to New York 17:00 hrs.
[fa icon="plus-square"] Where can I download the MT4 Trading Platform for Windows/MAC?
You may download the MT4 trading platform for Windows/Mac via Fullerton Suite upon registration. Please register here.
[fa icon="plus-square"] My platform pops up a message 'Trade Context is busy', what should I do?
Close your MT4 platform and launch it again to rectify the error.
[fa icon="plus-square"] I cannot log in to my Demo/Live account. What should I do?
There are a few possibilities:

1. Wrong password. If you cannot remember your password, you may log in to Fullerton Suite and submit a request to reset MT4 password at the top left hand corner. (Please note the password is case-sensitive)

2. Account expired. Our Demo accounts will expire after 30 days of inactivity. You may open a new demo account in MT4.
[fa icon="plus-square"] I cannot find the currency pair that I want to trade. What should I do?
To display all currency pairs on our platform, right-click on the Market Watch and choose “Show All”.
[fa icon="plus-square"] My MT4 chart is displaying 'Waiting for Update'. What should I do?
This is because the chart belongs to a different spread type as your account. Simply go to Market Watch, click on the currency pair you want, drag and drop it over the chart. The chart will be displayed.
[fa icon="plus-square"] How do I enter 1 mini lot and 1 micro lot?
All our trading accounts are Standard accounts. You can trade 1 mini lot and 1 micro lot by entering 0.1 lot or 0.01 lot respectively.
[fa icon="plus-square"] Can I use trading robots or expert advisors?
Yes, our MT4 platform supports the use of Expert Advisors (EAs).
[fa icon="plus-square"] Where can I find the swap rates/rollover interest?
Go to Market Watch, right-click on the currency pair you want and select “Specification”. You will see the details of the currency pair including Swap Long, Swap Short etc.
[fa icon="plus-square"] How can I install the MT4 Trading Platform in my mobile device (IOS/Android)?
Search for MetaTrader4 in the Android Market or the iPhone’s App Store to install the platform. 
[fa icon="plus-square"] How can I log in to my demo/live account via mobile MT4 trading platform?

After you launch your mobile MT4 app, access the menu and select “Login to an existing account”.

Under “Find broker”, enter
1. “FullertonMarkets-Live” for live account, or
2. “FullertonMarkets-Demo” for demo account

Strategy Follower

[fa icon="plus-square"] What is CopyPip?
CopyPip is Fullerton Markets’ own trading system which enables investors to select from a range of 300+ strategy providers to copy from. It also allows our own IBs and traders to become signal providers and to set their own performance fee.
[fa icon="plus-square"] How do I sign up for a CopyPip account?
You can sign up for a CopyPip account in your Fullerton Suite >> “Open a CopyPip Account”.
[fa icon="plus-square"] What are the charges for using CopyPip’s services?
  • 1 pip per round lot traded for Forex
  • 10 USD per round lot traded for Gold
  • 50 USD per round lot traded for Silver
[fa icon="plus-square"] What is the minimum deposit required to use the CopyPip platform?
The deposit required is 100 USD.
[fa icon="plus-square"] What are the strategies that CopyPip offers?
We have a wide range of more than 300 Strategy Providers. You may choose the strategies that caters to your needs and risk appetite.
[fa icon="plus-square"] Is there a Demo account for CopyPip?
Yes. You can register for a demo account at http://copypip.fullertonmarkets.com
[fa icon="plus-square"] What spread does CopyPip use?
We offer Variable Spread for CopyPip.
[fa icon="plus-square"] Can I have more than one CopyPip Account?
Yes. You may have more than one CopyPip Account.
[fa icon="plus-square"] Does CopyPip offer swap-free accounts?
Yes. The terms and conditions for swap free account apply.
[fa icon="plus-square"] Is there a limit to the number of strategies that I can follow?
There is no limit to the number of strategies you can follow.
[fa icon="plus-square"] Will my Strategy Provider charge any fees?
Yes. A Strategy Provider may charge performance fees. 
[fa icon="plus-square"] How are my Performance Fees calculated?
Performance Fees are calculated daily based on the Equity of your Follower account, taken as at GMT 00:00. The performance fees will be deducted within 5 working days from the start of the new month.

Strategy Provider

[fa icon="plus-square"] What is a Strategy Provider?
CopyPip platforms allows IB/Trader to act as a Strategy Provider. Followers can choose to follow a Strategy Provider and copy the trades made by the Strategy Provider. Default fees are set at 20% performance fee.
[fa icon="plus-square"] Do I need to open a new account to be a Strategy Provider?
No. You may use your current Trading accounts to be a Strategy Provider.
[fa icon="plus-square"] How do I charge performance fees to my Followers?
You state your performance fee at Fullerton Suite >> Strategy Provider Area >> Open Strategy Provider Account
[fa icon="plus-square"] Do I Trade with my Follower’s funds or my own?
You trade with your own funds while the Followers follow your trade.
[fa icon="plus-square"] How do Followers search for my Strategy?
Followers can log into the CopyPip Platform and search for your Strategy’s name.
[fa icon="plus-square"] Is there any criteria to becoming a Strategy Provider?
You will need a minimum of 1 month of active trading and 50 trades. Trades that are closed for less than 3 pips are not eligible.
[fa icon="plus-square"] Can I remove my trading strategies?
Yes. You can disconnect your MT4 trading account from being a Strategy Provider.
[fa icon="plus-square"] When are fees paid to me?
Fees are calculated at the start of every new month. The fees will be deposited into your MT4 account within 5 working days.
[fa icon="plus-square"] How do I withdraw the fees earned from my Strategy Provider Account?
You can withdraw your fee earned by logging into Fullerton Suite >> “Withdraw Funds”
[fa icon="plus-square"] Can Followers pause following my strategy?
Followers are unable to pause following your strategy because fees are calculated daily. They must close all open trades and stop following your strategy.
[fa icon="plus-square"] How do I see the fees earned from my followers?
You can see your fees earned by logging into the CopyPip platform >> My Followers >> under “Profit”. The fees are updated daily at GMT 00:00.
[fa icon="plus-square"] What is the cost of using the copy trading (Mirror Trader/ RoboX) platform?
The fees are as follows:

Forex
1 pip per lot per round turn (open and close).

Metals
USD10 per lot per round turn (Gold)
USD50 per lot per round turn (Silver)

CFDs
USD10 per USD100,000 contract volume traded.
[fa icon="plus-square"] Are the strategies/systems based on scalping or swing trades?
The strategies/systems include scalping, swing trades and others as well. There is a variety of strategies/systems available.
[fa icon="plus-square"] Are we allowed to copy trade using demo account?
In order to protect the interest of signal providers of Tradency, no copy trading is allowed using demo accounts. However, you will be able to view the past performance of the strategies/systems.
[fa icon="plus-square"] What is the minimum deposit?
Please click here to refer to our minimum deposit requirements
[fa icon="plus-square"] Can I have more than 2 copy trading accounts?
Yes, you can.
[fa icon="plus-square"] Does copy trade offer swap free?
Yes. The terms and conditions for swap free account apply.
[fa icon="plus-square"] I am an IB, how can I be a signal provider to allow my network to copy my trades?
Please email partners@fullertonmarkets.com and we will get back to you.
[fa icon="plus-square"] Do I get any pay out if I become a signal provider of Tradency?
Yes, you will. The agreement will be made between you and Tradency. If you are keen, please email partners@fullertonmarkets.com.
[fa icon="plus-square"] What spread is my copy trading account using?
We offer variable spread for copy trading.
[fa icon="plus-square"] Can I get a video tutorial on how to use the MirrorTrader?
The videos on MirrorTrader are available in Fullerton Suite, under "Copy & Profit" tab in the page below.
https://secure.fullertonmarkets.com/trader/videos
[fa icon="plus-square"] Can I link MirrorTrader to my existing live account?
You have to open a copy trading account in order to link to MirrorTrader.
[fa icon="plus-square"] Do the strategies/systems open/close trades before market closes on Friday?
It depends on the strategies/systems. There will be instances where trades are left open over the weekend. However, if you are not comfortable with leaving open trades over the weekend, you may manually close the trades before market closes.
[fa icon="plus-square"] What will happen if there is high impact news?
Tradency discourages signal providers from sending trade signals during high impact news. However, there are strategies/systems which takes advantage of the volatility during high impact news.
[fa icon="plus-square"] Where can I download the Expert Advisors?

For Windows users, please click here to download.

For Mac users, please download the MT4 for Mac from Fullerton Suite.  The EAs will be available once you install the MT4 for Mac.

[fa icon="plus-square"] What are the 3 Expert Advisors (EA) provided?

(1) Adaptive Candlesticks

(2) Analyst Opinion Indicator

(3) Adaptive Convergence Divergence Signals

[fa icon="plus-square"] What does the Adaptive Candlesticks EA do?
The candlestick charts illustrate changes in the underlying supply/demand lines or the constant fight between buyers and sellers. With the Adaptive Candlesticks EA, it will mark any MT4 chart based on the interpretation of patterns, with valid open-high-low-close prices. It shows the appropriate candlesticks  for decision making while removing patterns that are less relevant in the context of what occurred before in the market and technical analysis.
[fa icon="plus-square"] What does the Analyst Opinion Indicator EA do?
The Analyst Opinion Indicator EA will superimpose analysts’ research, forecasts, commentary and key levels (support / resistance / targets / stop pivots) onto MT4 live charts on most actively traded instruments based on selected timeframes. 
[fa icon="plus-square"] What does the Adaptive Convergence Divergence Signals EA do?
The Adaptive Convergence Divergence Signals EA harvest two consistent oscillators (one slow, one fast) from the analysis to help support trading decisions. While its various lines all derive from the same window of market data, they do have some independence on each other. This allows decisions to be made based on weight of evidence. It is particularly easy to optimize since it has only one parameter, and it is almost impossible to overfit.
[fa icon="plus-square"] What timeframes are available for the 3 EAs?
Same as the timeframes provided by MT4 Terminal; 1-Minute, 5-Minute, 15-Minute, 30-Minute, 1-Hour, 4-Hour, 1-Day, 1-Week, 1-Month
[fa icon="plus-square"] How to enable the 3 EAs on MT4 Terminal?
Open MT4 Terminal > Go to “Tools” tab > Click “Options” > Go to “Expert Advisors” tab > Tick “Allow DLL Imports” > Click “Ok” 
[fa icon="plus-square"] What is the FM Daily Newsletter?
The FM Daily Newsletter is an analysis service that we have provided to all our traders. The main aim of the FM Daily Newsletter is to educate and guide traders with daily analytical trends of the current market.
[fa icon="plus-square"] How many languages do we offer, in regard to the FM Daily Newsletter?
Fullerton Markets offers the newsletter in 6 languages: English, Simplified Chinese, Thai, Indonesian Bahasa, Melayu and Vietnamese. 
[fa icon="plus-square"] What is the Forex market opening hours at the start of the week?
The Forex market will open on Sunday 5pm New York time.
[fa icon="plus-square"] What is the Forex market closing hours at the end of the week?
The Forex market will close on Friday 5pm New York time.
[fa icon="plus-square"] The candlestick has not reach my Stop Loss level, but my trade stopped out, why?
This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and close with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) moves near to your Stop Loss, the Ask price (which is higher than Bid price) would have hit your Stop Loss level, hence closing your trade.

 

The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here.

[fa icon="plus-square"] The candlestick has touched my Take Profit level, but my trade is not exited, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and exit with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) touches your Take Profit, the Ask price would still be higher than your Take Profit level, hence your trade is not exited.

The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here.

[fa icon="plus-square"] What is leverage?

Leverage is used to help traders maximise profits with lesser capital. Leverage determines how much margin is required for each trade.

Please read “FullertonMarkets Full Risk Disclosure” here

Fullerton Markets offers various levels of leverage. The table below shows the leverage offered for the corresponding balance at Fullerton Markets:

Leverage Options Balance (USD or its equivalent)
1:10 - 1:100 Above USD25,000
1:10 - 1:200 Up to USD25,000
1:10 - 1:300 Up to USD10,000
1:10 - 1:400 Up to USD5,000
1:10 - 1:500 Up to USD2,000
[fa icon="plus-square"] What is margin?
Margin is a collateral required to take a trade. It is dependent on the leverage of the trading account.

 

Below shows the corresponding Margin for the respective Leverage:

Leverage Margin
1:50 2%
1:100 1% 
1:200 0.5%

 

Examples:

To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:100, the margin required is 1% of USD100,000 = USD1,000.

To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:200, the margin required is 0.5% of USD100,000 = USD500.

[fa icon="plus-square"] What are the spreads offered?
Fullerton Markets offers 2 different spread options: Variable and ECN.
[fa icon="plus-square"] What is a Variable Spread?
Variable spread varies with market conditions, it may widen or reduce depending on market volatility and liquidity provided by our liquidity providers.
[fa icon="plus-square"] What is an ECN Spread?
ECN spread is the raw spread usually accessible to banks and institutions only. It is the tightest spread and we offer it to all our clients. A commission of USD10 (or its equivalent) per lot traded is chargeable.

ECN CFDs commissions are charged at USD10 per USD100,000 contract value traded.
[fa icon="plus-square"] Do you run a dealing desk? Are you a market-maker?
No, Fullerton Markets is a Straight-Through-Processing (STP) broker. We do not deal against our clients or manipulate prices.
[fa icon="plus-square"] Is the Stop Loss level guaranteed?
Under normal market conditions, your Stop Loss level will be respected. However, in the event of market/price gap (which may be a result of weekend gaps, news, events etc.), prices may not be available to exit your trade at the Stop Loss level.  Our platform will exit your trade at the next best price available.
 
Read “FullertonMarkets Margin Call and Stop Out Policy” here.
[fa icon="plus-square"] What is a Margin Call and Stop Out?

A Margin Call is triggered before a Stop Out. It occurs when there are insufficient funds in your trading account to open and/or sustain trades. This is also when your floating losses are greater than the minimum margin required/available.

A Stop Out occurs after a Margin Call. It is when all the trading positions reach the stop out level, and the floating trade with the highest volume would be closed forcefully at the current market prices to prevent any future losses.

To find out about the Margin Call and Stop Out levels for your trading account(s), please log in to your Fullerton Suite and “Submit A Request”.

[fa icon="plus-square"] What is your Margin Call & Stop Out Policy?

Please read “FullertonMarkets Margin Call and Stop Out Policy” here.

If you want to find out the Margin Call/Stop Out level for your trading account, please log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite.

[fa icon="plus-square"] When will the platform calculate the Swap/Rollover interest?
The calculation will occur at 00:00hrs MT4 server time, which corresponds to 17:00hrs New York time.
[fa icon="plus-square"] What is spread?
Spread is the difference between the Bid price (Selling price) and the Ask price (Buying price).
[fa icon="plus-square"] What is the minimum trading lot size?
We allow a minimum of 0.01 standard lots on our platform.
[fa icon="plus-square"] Is there a minimum number of trades I need to take per month?
No, there is no such requirement.
[fa icon="plus-square"] What is the maximum lot size I can enter, assuming I have enough margin?
The maximum lot size is 100 standard lots for currency, 50 standard lots for metals and 250 standard lots for other instruments. You may log in to Fullerton Suite and submit a request to increase lot size at the top left hand corner.
[fa icon="plus-square"] How long can I hold my trades?
There is no time limit on how long you can hold your trades, as long as your trading account has sufficient funds and do not trigger Margin Call or Stop Out.
[fa icon="plus-square"] What should I do if I have a dispute with one (or more) of my trades?
If you wish to make a formal dispute concerning your trade(s), please email us at support@fullertonmarket.com. Please provide as much details as possible relating to your dispute, including your Full Name and MT4 account number. Our Support team would gladly assist you and ensure that your dispute is thoroughly investigated.
[fa icon="plus-square"] How do I open a trading account?
To open a trading account, please click here and complete the online registration form.
[fa icon="plus-square"] What are the documents needed when I open a trading account?

You are required to provide us with a copy of a Proof of Identity (POI) and a Proof of Residence (POR):


(a) Proof of Identity (POI). The document should show your photo, name and date of birth. Please upload one:
(i) National Identification Card (front and back copy)
(ii) Driver’s License (front and back copy)
(iii) Passport
(iv) Armed Forces ID Card (front and back copy)
(v) Known Employer ID Card (front and back copy)
(vi) Other Identification Card issued by government/ known government agency/ body (front and back copy)

(b) Proof of Residence (POR). The document should show your name, address and date that is not older than 6 months from the date of application. Please upload one:
(i) Utility Bill
(ii) Bank Account Statement / Credit Card Statement from a recognised bank
(iii) Council Tax Bill
(iv) Mortgage Statement from a recognised lender

PLEASE NOTE:
The documents must be clear and legible. Scan or capture the full document. Please do not crop.
The documents must be valid or recent (not older than 6 months) showing your full name, address, and document validity date. Regrettably, documents addressed to PO Box number are unacceptable for validation.

[fa icon="plus-square"] How long does it take to approve my account?
Your account will be approved within 24 hours during weekdays, after you have submitted a valid copy of POI (Proof of Identity) and POR (Proof of Residence).
[fa icon="plus-square"] What are the different options available for deposit currency?
We have 4 deposit currencies for clients to choose.
1. USD – US Dollar
2. EUR – Euro
3. SGD – Singapore Dollar
[fa icon="plus-square"] Can I change the deposit currency of my trading account?
You cannot change the denomination of your account.
[fa icon="plus-square"] Can I change the leverage of my trading account?
Yes. You can log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite.
[fa icon="plus-square"] What is the minimum funding amount?
Please click here to refer to our minimum funding requirements.
[fa icon="plus-square"] Can I open a Shariah-compliant or Swap-free account?
Swap-Free or Shariah compliant accounts is only offered to clients of Islamic faith and it is subjected to Fullerton Markets’ approval. Please log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite. We will review your request and reply within 1-2 business days.
[fa icon="plus-square"] What are the trading commissions or fees charged?
We do not charge commissions on our Variable spread. There is a USD10 (or its equivalent) per standard lot commission charged for our ECN spread.
[fa icon="plus-square"] Is credit bonus still available on my account after “Negative Balance Protection” request is approved?
No, all credit bonus will be removed. Your account balance & credit will be reset to 0.
[fa icon="plus-square"] How long does it take for my request to be completed?
It will be completed instantly if your request is valid; correct format (enter MT4 trader ID only, no other characters, or junk characters).
[fa icon="plus-square"] How do I request for Negative Balance Protection?
You may request via Fullerton Suite >> “Submit a Request” at the top left hand corner.