MT4 Trading Platform

Do you provide tutorial videos on how to use the MT4 platform?
Yes. You may access the MT4 videos via Fullerton Suite upon registration. Please register here.

Can I change the chart time in MT4?
You cannot change the chart time in your MT4 platform. The chart time is configured and standardised in our server. The chart time 00:00 hrs is aligned to New York 17:00 hrs.

Where can I download the MT4 Trading Platform for Windows/MAC?
You may download the MT4 trading platform for Windows/Mac via Fullerton Suite upon registration. Please register here.

My platform pops up a message 'Trade Context is busy', what should I do?
Close your MT4 platform and launch it again to rectify the error.

I cannot log in to my Demo/Live account. What should I do?
There are a few possibilities:
1. Wrong password. If you cannot remember your password, you may log in to Fullerton Suite and submit a request to reset MT4 password at the top left hand corner. (Please note the password is case-sensitive)
2. Account expired. Our Demo accounts will expire after 30 days of inactivity. You may open a new demo account in MT4.

I cannot find the currency pair that I want to trade. What should I do?
To display all currency pairs on our platform, right-click on the Market Watch and choose “Show All”.

My MT4 chart is displaying 'Waiting for Update'. What should I do?
This is because the chart belongs to a different spread type as your account. Simply go to Market Watch, click on the currency pair you want, drag and drop it over the chart. The chart will be displayed.

How do I enter 1 mini lot and 1 micro lot?
All our trading accounts are Standard accounts. You can trade 1 mini lot and 1 micro lot by entering 0.1 lot or 0.01 lot respectively.

Can I use trading robots or expert advisors?
Yes, our MT4 platform supports the use of Expert Advisors (EAs).

Where can I find the swap rates/rollover interest?
Go to Market Watch, right-click on the currency pair you want and select “Specification”. You will see the details of the currency pair including Swap Long, Swap Short etc.

How can I install the MT4 Trading Platform in my mobile device (IOS/Android)?
Search for MetaTrader4 in the Android Market or the iPhone’s App Store to install the platform. 

How can I log in to my demo/live account via mobile MT4 trading platform?
After you launch your mobile MT4 app, access the menu and select “Login to an existing account”.
Under “Find broker”, enter
1. “FullertonMarkets-Live” for live account, or
2. “FullertonMarkets-Demo” for demo account
 

Copy Trading Platforms

What is the cost of using the copy trading platform?
The fees are as follow:

Forex
1 pip per lot per round turn (open and close).

Metals
USD10 per lot per round turn (Gold)
USD50 per lot per round turn (Silver)

CFDs
USD10 per USD100,000 contract volume traded.

Are the strategies/systems based on scalping or swing trades?
The strategies/systems include scalping, swing trades and others as well. There is a variety of strategies/systems available.

Are we allowed to copy trade using demo account?
In order to protect the interest of signal providers of Tradency, no copy trading is allowed using demo accounts. However, you will be able to view the past performance of the strategies/systems.

What is the minimum deposit?
Please click here to refer to our minimum deposit requirements.

What is the difference between MirrorTrader and RoboX?
MirrorTrader allows traders to choose and select the strategies/systems in Tradency to copy.

RoboX is a smart system that selects the strategies/systems to copy automatically.

Can I have more than 2 copy trading accounts?
Yes, you can.

Does copy trade offer swap free?
Yes. The terms and conditions for swap free account apply.

I am an IB, how can I be a signal provider to allow my network to copy my trades?
Please email partners@fullertonmarkets.com and we will get back to you.

Do I get any pay out if I become a signal provider of Tradency?
Yes, you will. The agreement will be made between you and Tradency. If you are keen, please email partners@fullertonmarkets.com.

What spread is my copy trading account using?
We offer variable spread for copy trading.

Can I get a video tutorial on how to use the MirrorTrader or RoboX?
We do not have the videos at the moment, but we will be conducting webinars on how to use MirrorTrader and Robox.

Will the selection by RoboX be limited if I fund less than USD5,000?
Tradency provides a lot of strategies/systems. RoboX will exclude strategies/systems not suitable for accounts with smaller fund size. Even so, there are more than enough strategies/systems available for accounts with smaller fund size.

Can I link RoboX/MirrorTrader to my existing live account?
You have to open a copy trading account in order to link to RoboX/MirrorTrader.

Do the strategies/systems open/close trades before market closes on Friday?
It depends on the strategies/systems. There will be instances where trades are left open over the weekend. However, if you are not comfortable with leaving open trades over the weekend, you may manually close the trades before market closes.

What will happen if there is high impact news?
Tradency discourages signal providers from sending trade signals during high impact news. However, there are strategies/systems which takes advantage of the volatility during high impact news.

Trading

What is the Forex market opening hours at the start of the week?
The Forex market will open on Sunday 5pm New York time.

What is the Forex market closing hours at the end of the week?
The Forex market will close on Friday 5pm New York time.

The candlestick has not reach my Stop Loss level, but my trade stopped out, why?
This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and close with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) moves near to your Stop Loss, the Ask price (which is higher than Bid price) would have hit your Stop Loss level, hence closing your trade.

The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here


The candlestick has touched my Take Profit level, but my trade is not exited, why?

This scenario usually occurs in a Short trade. In a Short trade, you enter with the Bid price and exit with the Ask price. However, candlestick represents Bid price only. When the candlestick (Bid price) touches your Take Profit, the Ask price would still be higher than your Take Profit level, hence your trade is not exited.

The other possibility is your account has hit the Stop Out limit. Read “FullertonMarkets Margin Call and Stop Out Policy” here.


What is leverage?

Leverage is used to help traders maximise profits with lesser capital. Leverage determines how much margin is required for each trade.

Please read “FullertonMarkets Full Risk Disclosure” here

Fullerton Markets offers various levels of leverage. The table below shows the leverage offered for the corresponding balance at Fullerton Markets:

Leverage

Margin

Balance (USD or its equivalent)

1:50

2.00%

No limit

1:100

1.00%

No limit

1:200

0.50%

$20,000

1:300

0.33%

$5,000

1:400

0.25%

$3,000

1:500

0.20%

$1,000


What is margin?
Margin is a collateral required to take a trade. It is dependent on the leverage of the trading account.

Below shows the corresponding Margin for the respective Leverage:
Leverage Margin
1:50  2%
1:100  1%
1:200  0.5%

Examples:

To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:100, the margin required is 1% of USD100,000 = USD1,000.

To trade 1 standard lot (contract size of USD100,000) on an account with leverage of 1:200, the margin required is 0.5% of USD100,000 = USD500.

 
What are the spreads offered?
Fullerton Markets offers 2 different spread options: Variable and ECN.

What is a Variable Spread?
Variable spread varies with market conditions, it may widen or reduce depending on market volatility and liquidity provided by our liquidity providers.

What is an ECN Spread?
ECN spread is the raw spread usually accessible to banks and institutions only. It is the tightest spread and we offer it to all our clients. A commission of USD10 (or its equivalent) per lot traded is chargeable.
ECN CFDs commissions are charged at USD10 per USD100,000 contract value traded.

Do you run a dealing desk? Are you a market-maker?
No, Fullerton Markets is a Straight-Through-Processing (STP) broker. We do not deal against our clients or manipulate prices.

Is the Stop Loss level guaranteed?
Under normal market conditions, your Stop Loss level will be respected. However, in the event of market/price gap (which may be a result of weekend gaps, news, events etc.), prices may not be available to exit your trade at the Stop Loss level.  Our platform will exit your trade at the next best price available. Read “FullertonMarkets Margin Call and Stop Out Policy” here.

What is the difference between Margin Call and Stop Out?

Margin Call is triggered when your available margin is low and you will not be able to execute new trades. However, you can enter trades to hedge against existing trades.
Stop Out is triggered when your equity is low and the platform will automatically close ALL your existing trades. Read “FullertonMarkets Margin Call and Stop Out Policy” here.

A Margin Call is triggered before a Stop Out.


What is your Margin Call & Stop Out Policy?

Please read “FullertonMarkets Margin Call and Stop Out Policy” here.

If you want to find out the Margin Call/Stop Out level for your trading account, please log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite.


When will the platform calculate the Swap/Rollover interest?
The calculation will occur at 00:00hrs MT4 server time, which corresponds to 17:00hrs New York time.

What is spread?
Spread is the difference between the Bid price (Selling price) and the Ask price (Buying price).

What is the minimum trading lot size?
We allow a minimum of 0.01 standard lots on our platform.

Is there a minimum number of trades I need to take per month?
No, there is no such requirement.

What is the maximum lot size I can enter, assuming I have enough margin?
The maximum lot size is 100 standard lots for currency, 50 standard lots for metals and 250 standard lots for other instruments. You may log in to Fullerton Suite and submit a request to increase lot size at the top left hand corner.

How long can I hold my trades?
There is no time limit on how long you can hold your trades, as long as your trading account has sufficient funds and do not trigger Margin Call or Stop Out.

Accounts

How do I open a trading account?
To open a trading account, please click here and complete the online registration form.

What are the documents needed when I open a trading account?
You are required to provide us with a copy of a Proof of Identity (POI) and a Proof of Residence (POR):
(a) Proof of Identity (POI). The document should show your photo, name and date of birth. Please upload one:
(i) National Identification Card (front and back copy)
(ii) Driver’s License (front and back copy)
(iii) Passport
(iv) Armed Forces ID Card (front and back copy)
(v) Known Employer ID Card (front and back copy)
(vi) Other Identification Card issued by government/ known government agency/ body (front and back copy)

(b) Proof of Residence (POR). The document should show your name, address and date that is not older than 6 months from the date of application. Please upload one:
(i) Utility Bill (Mobile phone bill is not accepted)
(ii) Bank Account Statement / Credit Card Statement from a recognised bank
(iii) Council Tax Bill
(iv) Mortgage Statement from a recognised lender

PLEASE NOTE:
The documents must be clear and legible. Scan or capture the full document. Please do not crop.
The documents must be valid or recent (not older than 6 months) showing your full name, address, and document validity date. Regrettably, documents addressed to PO Box number are unacceptable for validation.

How long does it take to approve my account?
Your account will be approved within 24 hours during weekdays, after you have submitted a valid copy of POI (Proof of Identity) and POR (Proof of Residence).

What are the different options available for deposit currency?
We have 4 deposit currencies for clients to choose.
1. USD – US Dollar
2. EUR – Euro
3. NZD – New Zealand Dollar
4. SGD – Singapore Dollar

Can I change the deposit currency of my trading account?
You cannot change the denomination of your account.

Can I change the leverage of my trading account?
Yes. You can log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite.

What is the minimum funding amount?
Please click here to refer to our minimum funding requirements.

Can I open a Shariah-compliant or Swap-free account?
Swap-Free or Shariah compliant accounts is only offered to clients of Islamic faith and it is subjected to Fullerton Markets’ approval. Please log in to Fullerton Suite and submit a request, which is located at the top left hand corner of the Fullerton Suite. We will review your request and reply within 1-2 business days.

What are the trading commissions or fees charged?
We do not charge commissions on our Variable spread. There is a USD10 (or its equivalent) per standard lot commission charged for our ECN spread.

Funding & Withdrawal

How do I fund my trading account?
Log in to Fullerton Suite. Under “Funding”, click “Deposit Funds” and select your preferred method (Wire Transfer, Credit Card or Digital Wallet).

How long does it take to process funding via bank wire transfers?
Typically it takes 2-5 business days to process bank wire transfers. Please note that all withdrawals will be processed between 9am-5pm New Zealand time.

How long does it take to process funding via Credit Card/Digital Wallet transfers?
Typically it takes about 1 business day or less to process Credit Card/Digital Wallet transfers.

What are the fees required for funding my account?
For funding via Wire Transfer, Fullerton Markets covers all bank processing charges. Therefore, please ensure you indicate on the Wire Transfer form that all fees are borne by Beneficiary in order to enjoy this benefit.
For funding via Credit Card, if you choose an account with a different currency from your MT4 denominated currency, your credit card will be debited with the applicable exchange rates by the Issuing Bank of the credit card. Fullerton Markets covers all credit card processing fees. However, additional fees by the Issuing Bank of the credit card may apply (as a result, you may notice discrepancies between the sum of deposit and the sum charged on your credit card). You must accept these slight variations that can occur and will not charge this back to Fullerton Markets.
For funding via Digital Wallet, Fullerton Markets covers the processing fees from Digital Wallets to Fullerton Markets. However, fees may be imposed by Digital Wallets when you fund your Digital Wallet account.

What are the restrictions on my account when it is funded with a credit or debit card?
For funding via Credit Card, you should make sure that the credit card is in your name and in your country of residence, with at least six (6) months of validity. If you don’t comply with this Policy, you may be prevented from depositing the money via Credit Card.

My bank asked me to provide a document explaining the purpose of my transfer. What should I do?
For funding via Wire Transfer, please log in to Fullerton Suite, under “Deposit Funds” and upon selecting “Bank Transfer”, fill up the Letter of Intent and print out the Payment Advice that pops up. You may present this Payment Advice at the bank counter to support the purpose of your transfer.

What are the different withdrawal options available?
You may request for withdrawal of your deposit via Wire Transfer, Credit Card and Digital Wallet. However, withdrawal must be performed only through the same bank account or credit/debit card or digital wallet that you used to deposit the funds. It is also worth noting that withdrawal of trading profits will be done via Wire Transfer and Digital Wallet, not Credit Card.

How long does it take to process my withdrawal?
Fullerton Markets processes your withdrawal request within 1 business day. However, it may take 2-4 business days for the funds to reach your account.

What is the difference between 'Withdraw Deposit' and 'Withdraw Profit'?
Withdraw Deposit means withdrawal of the fund that you have deposited. Withdraw Profit means withdrawal of your trading profit.

Are there any withdrawal fees/charges?
For withdrawal via Wire Transfer, prevailing bank charges by Beneficiary is applied. For withdrawal via Credit Card and Digital Wallet, Fullerton Markets does not charge any processing fees. However, there may be handling charges imposed by the Digital Wallet or by the Issuing Bank of your credit card.

Are there any limitations on withdrawals?
We do not have any minimum amount for withdrawal. However If you fund via credit card, you can only withdraw your deposit after 30 days. This is to prevent churning.

Fullerton Suite

What is Fullerton Suite?
Fullerton Suite is your online portal to manage your account(s) with Fullerton Markets. You can access various tools and videos available exclusively to Fullerton Markets’ clients.

What are the features available in Fullerton Suite?
You can:
1. Manage your personal info and documents
2. Manage your Fullerton account(s), which includes funding, withdrawal and transfer of funds
3. Download MT4 (For Mac and for Windows)
4. Access videos and tools
5. Check your inbox for notifications
6. View your trade history
7. Sign up as a partner (Introducing Broker, Money Manager or White Label)
Whether you’re a trader, Introducing Broker or Money Manager, you can use the relevant tools and materials with a single login.

How do I access Fullerton Suite?
Register an account with us here to enjoy the full benefits of Fullerton Suite.

How do I change my password?
Log in to Fullerton Suite. Under “My Acoounts”, click “Personal Info/Docs”. Scroll down to change your password.

I forgot my password, what should I do?
Go to Fullerton Suite login page, click “Forgotten Password?”, enter your registered email address and click “Send”. A new password will be generated and sent to you via email.

Partners Related

What is an Introducing Broker (IB)?
An Introducing Broker is a partner who manages and runs one or more several business portfolios under the coveted brand of Fullerton Markets. To see the perks you will get as an IB, please click here.
To kickstart our partnership, please email us at partners@fullertonmarkets.com

How can I become an IB?
If you have a trading account with us, please log in to Fullerton Suite and click here.
If you do not have a trading account with us, please click here to open one, then repeat the step above to become an IB.

What are the benefits of becoming an IB?
You will get instant rebates/commissions payout and a powerful back office with reports and analytics. To see more perks you will get as an IB, please click here.
To kickstart our partnership, please email us at partners@fullertonmarkets.com

What is the difference between Rebate and Commission?
Both terms are used interchangeably as both of them represents the amount you earn as an IB of Fullerton Markets.

What support do you provide to an IB?
We have a team of dedicated Business Development Managers to work with you to grow your IB business. Fullerton Markets has a full suite of business & marketing tools available to you at the click of a mouse.
To kickstart our partnership, please email us at partners@fullertonmarkets.com

How does Fullerton Markets know a client is referred by an IB?
All IBs have their unique referral link. Accounts opened using these unique links will all be tracked to the respective IB.

How long does it take to approve my IB account?
Your account will be approved within 24 hours during weekdays, after you have submitted a valid copy of documents required.

How can I become a Money Manager with Fullerton Markets?
We take your interest seriously and would like to have an in depth understanding of your business. Please email us at partners@fullertonmarkets.com. Our dedicated Business Development Managers will contact you as soon as possible.

How can I become a White Label of Fullerton Markets?
We take your interest seriously and would like to have an in depth understanding of your business. Please email us at partners@fullertonmarkets.com. Our dedicated Business Development Managers will contact you as soon as possible.